Airfreight, Customer Service Specialist, Export

Key Responsibilities/ Challenges:

• Serve as the primary contact point for assigned customers, ensuring excellent service delivery.

• Receive, verify, and process customer orders before handing them over to Operations.

• Update and track shipment status proactively, ensuring transparency and a customer centric service approach.

• Handle customer inquiries, special requests, irregularities, and complaints in a timely and professional manner.

• Arrange for space bookings on aircraft and monitor shipments throughout the transit process.

• Prepare necessary shipping documents and ensure compliance with regulations.

• Support the billing process for shipments.

Qualification:

• Bachelor’s Degree or higher in Logistics, Business Administration, or a related field.

• Minimum 2-3 years of experience in freight forwarding, specifically in airfreight; export experience strongly preferred.

• Experience with CargoWise (CW1) is an advantage.

• Solid understanding of customer service processes, systems, and operational flow.

• Strong ability to identify and fulfill customer needs with a friendly and professional approach.

• Excellent interpersonal skills with the ability to collaborate effectively across all organizational levels, including management.

• Good command of written and spoken English.