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Pacific Aviation

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Airline Customer Service Agent - Los Angeles, CA

Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

  • Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
  • Fast-Paced & Exciting Environment – No two days are the same at the airport!
  • Career Growth Opportunities – We are committed to growing our team members and promoting from within.
  • Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

  • Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
  • Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
  • Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
  • Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
  • Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

  • 4–5-hour shifts available between the following time slots:
    • 5:30 AM – 12:00 PM
    • 9:00 AM – 2:30 PM
    • 4:30 PM – 12:45 AM
    • 7:45 PM – 1:30 AM

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We’re Looking For:

  • Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
  • No Airline Experience Needed: Whether you’re starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter most—we’ll provide the training and support to help you succeed.

🌍 Bilingual Skills Highly Valued


We welcome candidates who are fluent in English plus another language, including:

Korean

Tagalog

Mandarin

Cantonese

Thai

Hindi or Gujarati

Japanese

French

German

Arabic

Speak another language? Let us know! Multilingual abilities are a strong advantage and may open up additional opportunities within our team.

Benefits

Perks & Benefits:

  • Hourly Pay Rate: $25.00 per hour
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Parking Discounts
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement

Show

What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter

  • Are you available to work weekdays, weekends and holidays? yes / no
  • Are you available to attend 5 days of computer training? yes / no
  • Fluent in English? yes / no
  • Are you legally authorized to work in the United States of America (USA) without sponsorship? yes / no
  • Are you willing to undergo the required airport background check? yes / no
  • What gender do you identify as? choose any
  • Are you a protected veteran? choose any
  • Which languages are you capable of speaking fluently or at an advanced level? (Check all that apply) choose any
  • If you selected “Other,” please specify which language(s) you speak fluently or at an advanced level:
  • Do you have reliable transportation to and from the job site? yes / no
  • Have you previously been employed by Pacific Aviation? yes / no
  • I authorize Pacific Aviation Corporation to obtain information about me from previous employers and schools. yes / no
  • I authorize my previous employers and schools that I have attended to disclose to Pacific Aviation Corporation such information about me as Pacific Aviation may request. yes / no
  • By checking "Yes", I acknowledge that I have read and understood all questions asked on this application and that my answers are true and correct. yes / no
  • When would you be available for a phone screening? (It'll be only 15 minutes of your time!) choose any
  • Were you referred to us by a Pacific Aviation or SAS Employee? If yes please provide their name.

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