Airline Customer Service Agent - San Jose International Airport
NewBe an early applicantOur Pacific Aviation/SAS family creates an environment where, together, we can all succeed.
Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.
For over 30 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.
RESPONSIBILITIES
- Assisting passengers at check-in counters, gates, and arrival areas
- Verifying travel documents and complying with airline and TSA protocols
- Making clear announcements and providing directions
- Supporting boarding, baggage assistance, and special service needs
- Collaborating with airline teams and fellow agents to ensure smooth operations
- Delivering excellent customer service under pressure in a dynamic terminal setting
Requirements
- Ability to follow instructions and established procedures
- Compliance with all airport and company regulations and procedures
- Compliance with all required safety procedures
- Ability to perform the essential functions of the position
- Ability to complete assigned duties accurately and within required timelines
- Ability to maintain established quality standards
- Minimum availability of five (4) days per week, including weekends and holidays
- All candidates selected for an interview must be U.S. citizens or permanent residents
Schedule
Required December/January Availability
Candidates must be available to work all scheduled shifts on the following dates:
- December 18, 20, 23, 25, 27, and 30
- January 1 and 3
January 4 through March 2: No SJC shifts are scheduled during this period. Shifts may be available at SFO.
March 3 onward: The regular schedule will be five (5) days per week:
Monday, Wednesday, Thursday, Friday, and Sunday
Shift Time
Approximately 4-hour shifts
Shifts will fall within the 6:50 AM–12:00 PM window
Exact start and end times will depend on flight schedules
Airline Training
- Must attend four (4) days of 8-hour training during the week of December 7
- Location: SFO
Candidates must be available to complete all required training applicable to their assignment.
Benefits
- Hourly Pay Rate: $21.25 per hour
- Medical, dental, and vision benefits
- 401k
- Paid Time Off
- Uniform
- Parking discount
- Paid Training
- Referral Bonus
- Cell phone plan reimbursement
As published by workable
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
- Are you available to work weekdays, weekends and holidays? yes / no
- computer skills written answer
- Please rate your compute skill level: choose one
- Are you available to attend 5 days of computer training? yes / no
- Are you Fluent in English verbal and written? yes / no
- Are you a U.S. Citizen or an active Green Card Holder? yes / no
- What is your sex? (as assigned at birth) choose any
- What gender do you identify as? choose any
- Please specify your ethnicity. choose any
- Are you a protected veteran? choose any
- Which languages are you capable of speaking fluently or at an advanced level? (Check all that apply) choose any
- Do you have reliable transportation to and from the job site? yes / no
- Have you previously been employed by Pacific Aviation? yes / no
- I authorize Pacific Aviation Corporation to obtain information about me from previous employers and schools. yes / no
- I authorize my previous employers and schools that I have attended to disclose to Pacific Aviation Corporation such information about me as Pacific Aviation may request. yes / no
- By checking "Yes", I acknowledge that I have read and understood all questions asked on this application and that my answers are true and correct. yes / no
- If hired, how soon can you start?
- Were you referred by PA or SAS current Employee? If yes, please provide their name.