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Pacific Aviation

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Airline Customer Service Agent - Seattle, WA

Hourly Pay $21.50 per hour

Join Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

  • Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
  • Fast-Paced & Exciting Environment – No two days are the same at the airport!
  • Career Growth Opportunities – We are committed to growing our team members and promoting from within.
  • Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

  • Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
  • Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
  • Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
  • Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
  • Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

    • 9:00AM - 1:00PM
    • 10:00PM - 2:00AM - $2.00 additional per hour late night shift pay once probation is successfully completed

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We’re Looking For:

  • Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Benefits

  • Hourly Pay Rate: $21.50
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement

Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter

  • Are you available to work weekdays, weekends and holidays? yes / no
  • Are you available to attend 4 days of computer training? yes / no
  • Do you speak English, verbal and written fluently or at least at an advanced level? yes / no
  • Are you a U.S. Citizen or a current Green Card Holder? yes / no
  • Are you willing to undergo the required airport background check? yes / no
  • Are you a protected veteran? choose any
  • Are you able to work a 4-5 day work schedule from 9AM - 1PM or from 10PM to 2AM including weekends and holidays? yes / no
  • Do you have reliable transportation to and from the job site? yes / no
  • Were you referred by PA or SAS current Employee? If yes, please provide their name.
  • Have you previously worked for Pacific Aviation? yes / no
  • I authorize my previous employers and schools that I have attended to disclose to Pacific Aviation Corporation such information about me as Pacific Aviation may request. yes / no
  • By checking "Yes", I acknowledge that I have read and understood all questions asked on this application and that my answers are true and correct. yes / no

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