Airline Customer Support Specialist with Portuguese

• Work from Lisbon, Portugal
• Office-based role
• Start date: 5th of November
• Travel and airline customer support project

We are recruiting on behalf of our client for a customer support role connected to one of the largest low-cost airlines in Europe, operating domestic and international flights in more than 34 countries. The client’s name is confidential and will not be disclosed at this stage.

As an Airline Customer Support Specialist with Portuguese and English, you will support customers with booking-related questions and after-sales requests through chat and social media. You will help passengers manage their reservations and provide accurate information in real time.

Your responsibilities will include:

• Supporting customers through chat and social media.
• Assisting clients in the after-sales process.
• Managing booking requests, including changes, cancellations, and new reservations.
• Handling reservation back-office tasks, including ticket issuing, modifications, and cancellations.

Requirements:

• European Portuguese at C2 level.
• English at B2 level.
• Minimum 6 months of previous customer service experience.
• Previous experience with GDS tools such as Amadeus, Galileo, or Sabre would be an advantage.
• Previous experience in tourism, travel, or airline-related support would be a plus.
• Availability to work in rotational shifts.

Working conditions:

• Work from Lisbon, Portugal.
• Office-based role.
• Schedule: Monday to Sunday, between 08:00 and 20:00.
• Rotational shifts.
• 2 rotational days off per week.

What the employer offers:

• Base salary: 920 EUR gross/month.
• Performance bonus: up to 150 EUR/month.
• Performance bonus paid across 12 months.
• Work in an international travel-related customer support project.
• Opportunity to gain experience in airline, tourism, and reservation support.

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.