Airline Ops Agent (1783)

General Purpose of Job:

Provide profound customer service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Duties:

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Responsible for providing great Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jet ways and airfreight facilities.
• Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from OTIS for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight paperwork
• Make sure the aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft i.e. servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Collaborates with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks cargo on hand to see that it is properly logged and accounted for.
• Checks that all board mail and company material is dispatched and sent to indicated Stations
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate.
• Keeps station personnel advised of flight movements, weather conditions, and irregular operations
• Responsible for ground security and assuring operations follow security procedures
• Other Duties as assigned