Airline Service Manager (2032)

General Purpose of Job:

The station manager is in charge of both ground and flight operations, including the passenger services, aircraft handling, and catering operations. Station managers are also responsible for selling tickets, checking in baggage, making announcements, preparing passengers and cargo, and performing other necessary services.

Duties:

Direct and coordinate airline and or airline station activities

Review reports on the station activity to determine data needed for planning station operations

Direct the arrangement of work schedules for optimum employee efficiency for both scheduled and non-scheduled flights.

Coordinate activities such as passenger reservations and ticketing, commissary services, and ramp to ensure that all these activities meet the policies and regulations of the company as well as the government.

Evaluating the staff to establish and conceptualize training to promote efficiency

Keep an open line of communication with the TSA and Airport Authority regarding charter and airline flight schedules and loads, in addition to working closely with charter airlines and brokers of private flights.

Training employees on multiple aircraft types, as well as making sure the group is in general training compliance.

Report to the Regional Manager of Airline Services to convey pertinent operation information and operational issues.

Oversee Avflight Services screening and GSC program at their location, if applicable.

Duties in this area involve training new hires, recurrent training, record keeping and maintaining, soliciting carriers for the service, staffing events, going to event to evaluate the staff, TSA inspections and audits by the FAA and airlines, and invoice out all events.

Be very assertive with the staff when procedures are not followed, and a very open line of communication with the customer or customers and impeccable follow through

Perform other duties as assigned