Airport Customer Service (62482)
Parking Guest Ambassador
- Overnight Shift 12am - 8am Saturday, Sunday & Monday
Fast Park & Relax – 18899 Snow Road, Brook Park, OH 44142
Job Purpose
At Fast Park & Relax, the Parking Guest Ambassador plays a vital role in delivering a smooth, efficient, and welcoming arrival experience for our guests. This position is responsible for managing parking operations within a designated area, ensuring safe traffic flow, maximizing parking capacity, and providing exceptional customer service.
Key Responsibilities
- Direct incoming and outgoing traffic to available parking spaces using clear hand signals and verbal communication
- Monitor parking areas to ensure efficient space utilization and prevent congestion
- Enforce parking policies, including time limits and restricted zones
- Assist guests with questions regarding parking availability, directions, and procedures
- Resolve parking-related issues such as lost tickets or vehicle lockouts
- Communicate regularly with team members to maintain efficient operations
- Operate parking equipment including gates, ticket dispensers, and payment systems
- Track and report parking activity, including occupancy, revenue, and incidents
- Maintain a clean, safe, and organized parking facility
- Perform additional duties as assigned
Qualifications
- Excellent customer service and communication skills
- Ability to work outdoors in various weather conditions
- Strong attention to detail and problem-solving abilities
- Ability to stand, walk, and direct traffic for extended periods
- Team-oriented mindset with a positive, guest-focused approach
- Previous experience in parking, hospitality, or customer service is preferred
Employee Benefits
Fast Park & Relax offers a comprehensive benefits package, including:
- Medical (PPO or HDHP)
- Dental
- Vision
- Health Savings Account (HSA)
- Basic Life / AD&D Insurance
- Supplemental Life / AD&D Insurance
- Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay
Work Environment
This role is primarily outdoors in a fast-paced, customer-focused setting. Flexibility to work varying shifts, including weekends and holidays, is required.
Join Our Team
At Fast Park & Relax, we take pride in delivering a first-class parking experience. If you enjoy working outdoors, helping people, and being part of a high-energy team, we encourage you to apply today!