Airport Ticketing & Reservation Executive
Company Overview
Alkanaah International Tours and Travel is the appointed General Sales Agent (GSA) for Saudia Airlines, a Five-Star Global Airline and member of SkyTeam, delivering premium air travel services.
Job Summary
Join Alkanaah International Tours and Travel as an Airport Ticketing & Reservation Executive to deliver exceptional customer service and manage comprehensive ticketing operations for Saudia Airlines, contributing to business growth and operational excellence.
Responsibilities
- Manage customer bookings and walk-in inquiries by overseeing the entire ticketing process to ensure accuracy and customer satisfaction
- Process reservations, confirmations, amendments, cancellations, mileage redemptions, ticket issuance, schedule changes, re-bookings, and re-issuance efficiently to support seamless travel experiences
- Respond promptly and professionally to inquiries from passengers, travel agents, corporate clients, and BSPs via phone and email to resolve issues and provide information
- Update and maintain customer profiles and frequent flyer member accounts to ensure data accuracy and personalized service
- Communicate current promotions and assist customers with programme materials and forms to enhance customer engagement and loyalty
- Address customer feedback and complaints by coordinating with backend support teams to achieve timely resolution and improve service quality
- Participate in strategic planning activities including needs analysis and budget input to support business objectives and operational improvements
- Identify new business opportunities and sales leads during team meetings to contribute to revenue growth
- Coordinate logistics for ticket handling and related events to ensure smooth operational flow
- Stay informed on market trends, airline requirements, and industry developments to maintain competitive knowledge and compliance
- Perform additional duties as assigned by management to support operational efficiency and continuous improvement under the Quality Management System
Required competencies and certifications
- Demonstrate proficiency in air ticketing and Global Distribution System (GDS), particularly Amadeus, to execute ticketing and reservation tasks accurately
- Apply a minimum of 2 years of relevant experience in reservations and ticketing with a strong understanding of airfares and airline systems to perform core responsibilities effectively
- Work independently, maintain patience, and perform effectively under pressure to manage high-volume customer interactions
- Use strong interpersonal and communication skills to collaborate effectively within the team and with customers
Preferred competencies and qualifications
- Knowledge of the Sabre system to expand ticketing system capabilities and support diverse customer needs
- Proficiency in Chinese language to communicate with Mandarin-speaking customers for enhanced service inclusivity and effective communication
Other Information
Working conditions
- Shift work (including nights, weekends, and public holidays)
- Fast-paced environment
- Standing for long periods
- High passenger interaction daily