AIT Lab Associate - Student (AY 26-27AY)

Responsibilities:

Maintaining computers in academic labs, primarily in the sciences
Handling customer technical support cases through the ticketing system (Footprints)
Troubleshooting technical issues
Replacing or repairing the necessary parts
Serve as liaison between AIT and Faculty primarily in Meyer
Provide technical assistance with computer hardware and software
Keeping track of the computer inventory in academic labs and research labs
Keeping equipment area neat and clean.
Replace computers as needed
Learning how to keep applications installed and configured correctly.
Learn and demonstrate best practices for creating documentation.
Help with various to-do’s and office tasks as needed.
Other duties as assigned.

Qualifications:

Strong customer service and communication skills.
Aptitude for using computer technology in computer labs and scientific research.
Ability to write documentation for hardware and software procedures.
Excellent writing, verbal and organizational skills.
Strong attention to detail.
Comfortable with web conference technology (O365, Teams, etc.).
Being able to lift up to 15 lbs.

Preferred qualifications:

Pay Range: $15-$16/hour

See also