Alarm Monitoring Operator / Central Station Alarm Dispatcher
About Emergency24
Emergency24 has been a trusted leader in emergency response and professional monitoring services for over five decades. We are proud to be a family-owned and operated company headquartered in the Chicago suburbs. With a strong commitment to reliability, integrity, and service, we’ve earned the trust of clients and partners nationwide.
Currently hiring 2nd and 3rd shift. Must have availability during the following hours: 2md shift hours are between (2:00pm - midnight), 3rd shift hours are between (11:00pm - 9:30am). Training is about 6-8 weeks during the day (M-F 7:30am - 5:00pm) before starting 2nd or 3rd shift.
The Opportunity
Emergency24 is seeking an Alarm Monitoring Dispatcher Emergency Responses to serve as the first point of contact during emergencies. In this role, you’ll play a vital part in protecting lives and property by responding quickly and accurately to fire, burglary, panic, and medical alarms. Dispatchers are the heartbeat of our operation, ensuring that emergency responders get the information they need—fast.
In this role, you will respond to alarm activations by calling the premises to verify the validity of alarms. You will answer continuous calls from customers and clients regarding alarm activations, and you are responsible for answering questions from end users, alarm techs, and business owners, and dispatching alarms to Police and Fire departments throughout the region and country. You strive to provide one-call resolutions for callers and answer questions regarding alarm history and events.
Key Responsibilities
- Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
- Handle a high volume of inbound and outbound calls while following established scripts and protocols precisely.
- Monitor alarm and video systems using Emergency24’s advanced technology.
- Maintain a calm, professional demeanor while managing urgent, high-stakes situations.
- Support customers, subscribers, and team members with alarm management.
- Meet performance expectations for accuracy, timeliness, and call handling.