ALES ASIA_客服工程師

Summary
Deliver timely and precise technical support aligned with client requirements. Provide long-term on-site support (domestic & international), requiring 1–3 months of annual travel/dispatch to enhance customer satisfaction.
提供符合客戶需求之即時及精確的技術服務。需長期支援客戶現場(國內外)，每年可能需要至少1~3個月的外派，以提升客戶滿意度。

Job Description
1. Perform on-site equipment retrofits, installation, and testing, and resolve client inquiries during execution.
執行現場既有設備改造、安裝、測試，並解答執行時客戶的相關疑問。

2. Collaborate with Customer Service Engineers to analyze, diagnose, and troubleshoot equipment failures via phone, email, or on-site
和售服工程師合作，通過電話，email或在客戶現場分析、診斷和排除設備的故障問題。

3. Travel to site to perform service activities, resolve any problems at customer sites as required.
到客戶地出差進行服務活動，解決各種設備相關問題。

4. To provide customer training at site for company equipment operation when required.
提供公司設備操作的客戶訓練，在需要時到現場親自執行。

5. To adhere to installation guidelines and industry best practices in order to deliver quality field operations
堅持提供優質的安裝指引和業界最佳的實務經驗。