Algotale-Customer chat support (Nestasia)

Job Description – Customer Support (Chat Process)

EXP-8 months -3yrs

Location Kolkata

Job Role: Customer Support Executive – Chat

We are looking for a Customer Support Executive to handle customer queries through chat support.

Key Responsibilities:

Handle customer queries and concerns through chat.

Provide accurate and timely solutions to customers.

Understand customer issues and resolve them effectively.

Maintain a professional and polite communication with customers.

Escalate complex issues to the concerned team when required.

Maintain proper records of customer interactions.

Ensure a good customer experience and satisfaction.

Requirements:

Good written English communication skills.

Ability to handle multiple chat conversations.

Basic computer and typing skills.

Good problem-solving skills.

Ability to work in a fast-paced environment.

Previous experience in customer support or chat support is preferred, but freshers may also be considered.

Preferred Skills:

Customer handling

Chat support

Written communication

Problem-solving

Basic computer knowledge

Typing skills

Job Type: Full-time

Process: Non-Voice / Chat Support