Who we are looking for

An open-minded and detail-oriented professional who would like to contribute to the continued expansion of the Alpha Cash Services footprint in Poland. Someone who values a strong team atmosphere, close collaboration with managers and global partners, ownership of goals, and resolving problems as part of one global Alpha team. The successful candidate should have chosen financial services as a career path and be motivated to deepen expertise across cash operations, client service, controls, and process improvement.

What is Alpha platform

State Street Alpha is the first front-to-back asset servicing platform from a single provider for institutional and wealth management firms.

Alpha brings together our clients’ choice of real-time data and asset intelligence across the investment lifecycle to help them make better decisions and deliver growth for their clients.

With built-in flexibility and scalability, Alpha lets clients manage any assets in any market and streamline their day-to-day processes — helping to facilitate innovation, better inform investment decisions, optimize returns and streamline business operations.

What you will be responsible for

• Performing, reviewing and coordinating daily checks on Cash Services deliverables, cash activity, client reports and operational exceptions.

• Investigating and resolving cash discrepancies, cash breaks, overdrafts, stale balances, Cash Hub exceptions and other items assigned to Cash Services.

• Taking ownership of issue resolution, engaging internal and external stakeholders to gain consensus and drive timely closure.

• Monitoring daily processes and internal/external communication, flagging risks during group discussions or to the manager, suggesting improvements and taking ownership over the resolution process.

• Developing and maintaining relationships with client representatives, custodians, transfer agents and internal stakeholders to support successful service delivery.

• Working together with global team members to discuss strategic initiatives, onboarding activities, process standardization and issue closure.

• Maintaining effective communication with colleagues and managers, including clear status updates, escalation of risks and transparent handover of open items.

• Adhering to internal procedures, controls, escalation protocols and best practices at all times.

• Offering guidance and support to less experienced members of the team through knowledge sharing, cross-training and day-to-day coaching.

• Actively working with other team members to build team spirit and promote collaboration across Alpha Cash Services Poland and the global Cash Services network.

• Leading or supporting initiatives to strengthen team collaboration, operational efficiency, automation, control discipline and continuous improvement.

What we value

• Critical thinking, problem solving and decision-making skills.

• Good client service skills and ability to interact and communicate with various levels of business partners.

• Good time management, organizational and team working skills.

• Adaptability, high level of self-motivation and ability to show initiative.

• Good command of English language.

• Proactive mindset and "can do" attitude.

• Willingness to learn and develop knowledge of Cash Services, Middle Office processes, client operating models and the wider investment lifecycle.

• Ownership mindset, attention to detail and accountability for high-quality delivery.

Education & Preferred Qualifications

• 3+ years of financial services industry experience; experience in Custody, Middle Office, Fund Administration, Investment Operations, Cash Operations or related functions is an asset.

• Knowledge of cash management, cash reconciliations, liquidity support, transaction processing, client reporting or operational controls is preferred.

• Customer service or professional experience from a different area than above-listed is acceptable where strong analytical and stakeholder management skills are demonstrated.

• Working knowledge of MS Excel and ability to work with data, reports and operational workflow tools.

• Experience contributing to process improvement, automation, migration, onboarding or standardization initiatives would be an advantage.

What we offer

• Hybrid working model – split between working from home and working from the office

• Employee savings plan

• Multisport card

• Premium life insurance package

• Gold medical package for employees and their families (partner and children)

• Additional holidays – Birthday Day Off, 3rd and 5th year anniversary Day Off

• International operating environment

• Language classes

• Soft skills trainings

• Technical workshops

• Development sessions with a mentor

• Diversity of opportunities across a range of challenging and highly complex activities

• Networking groups and committees

• Variety of well-being programs

• Paid days off to volunteer time to company-driven initiatives or organizations of choice

• Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers