Alteryx Support & Enhancement Analyst
Summary
Supports and enhances a business-critical Alteryx analytics platform: monitors daily workflow and batch execution, troubleshoots production failures, and develops/optimizes Alteryx workflows from business enhancement requests, with testing, deployment, and ticket closure. Collaborates with Tableau, Denodo, Snowflake, Teradata, and HANA teams.
Alteryx Support & Enhancement Analyst
Position Summary
We are seeking an experienced Alteryx Support & Enhancement Analyst to support and enhance data integration, transformation, and reporting workflows within a business-critical analytics platform. The resource will be responsible for analyzing enhancement requests, developing and optimizing Alteryx workflows, troubleshooting production issues, and supporting daily operational monitoring activities while ensuring timely closure of support tickets.
Responsibilities
Application Support & Operations
- Monitor daily execution of Alteryx workflows and batch jobs.
- Investigate and resolve workflow failures, performance issues, and data-related incidents.
- Perform operational support activities, including job monitoring, validation, and controlled job triggering when required.
- Coordinate with business users and support teams to ensure service stability and SLA compliance.
- Provide root cause analysis and recommend preventive actions for recurring issues.
Enhancement & Development
- Analyze business enhancement requests and translate requirements into technical solutions.
- Design, develop, and modify Alteryx workflows to support evolving business requirements.
- Optimize existing workflows for performance, maintainability, and scalability.
- Conduct unit testing, system testing, and support UAT activities.
- Prepare deployment packages and support production releases.
Incident & Ticket Management
- Analyze support and enhancement tickets independently.
- Estimate effort and prioritize work in collaboration with project leads.
- Drive ticket closure through development, testing, and deployment.
- Maintain documentation for enhancements, fixes, and operational procedures.
Collaboration
- Work closely with business stakeholders, architects, ETL developers, and support teams (Tableau, Denodo, Snowflake, Teradata, HANA, etc.).
- Coordinate with third-party vendors when required.
- Participate in KT sessions and contribute to continuous process improvement initiatives.