Alumni Manager

About the role

Do you want to develop your career at the leading private university in Spain?

At UAX - Universidad Alfonso X el Sabio, we offer you the opportunity to grow professionally in an organization in full expansion, with a strong commitment to innovation, learning, and social impact. Being part of UAX means contributing to a university community connected to business reality and oriented toward the sustainable development of society.

Working with us is much more than occupying a position: it is joining a project with purpose, where talent is enhanced and commitment, initiative, and teamwork are recognized.

What you'll do

You will be responsible for the coordination and execution of the daily Alumni operation, guaranteeing an excellent experience for our graduates, the correct functioning of services, the revitalization of the community, and coordination with the different areas of the organization.

You will work transversally with teams such as Marketing, Employability, Faculties, Student Experience, and external providers, contributing to the successful materialization of the Alumni strategy through efficient and coordinated execution.

FUNCTIONS

Alumni community management:

• Attention and support to alumni, incident management, and database updates.
• Driving community participation and proposing improvements to the Alumni experience.

Transversal and operational coordination:

• Coordination with internal areas and providers for the execution of initiatives, campaigns, and programs.
• Monitoring of actions, deadlines, and transversal collaborations.

Communication and content:

• Coordination of the editorial calendar, production, and publication of content.
• Monitoring of deliverables and coordination with agencies, providers, and Marketing.

Event organization:

• Logistical organization and coordination of events.
• Management of registrations, providers, communications, and operational support.
• Analysis of results and proposals for improvement.

Alumni services operation:

• Operational coordination of services and programs.
• Administrative management, support to participants, and implementation of new initiatives.

Reporting and continuous improvement:

• Preparation of reports and monitoring of KPIs.
• Identification of incidents, risks, and opportunities for improvement to increase community engagement.

What we're looking for

Required training

• University degree.
• Between 2 and 4 years of experience in project coordination, management of programs, communities, events, or transversal initiatives.
• B2 level of English. Knowledge of French will be positively valued.
• Excellent organizational and planning skills.
• Ability to coordinate multiple stakeholders and manage priorities.
• Strong written and verbal communication skills.
• Orientation toward service and user experience.
• Analytical skills and results orientation.
• Proficiency in Microsoft 365 and digital tools.

Will be positively valued

• Experience in universities, business schools, or educational institutions.
• Experience in community management or loyalty programs.
• Knowledge of CRM and SaaS platforms.
• Experience in the coordination of external providers.
• Knowledge of automation tools and artificial intelligence applied to processes.

Key competencies

• Organization and planning.
• Proactivity.
• Autonomy.
• Problem-solving.
• Ability to coordinate cross-functional teams.
• Attention to detail.
• Teamwork.
• Adaptability.
• User orientation.
• Ability to operate in dynamic and growing environments.

What you'll get

As a UAX worker, you will be able to enjoy a series of benefits, which we outline below:

• Contract Type: We offer you a permanent full-time contract.
• Flexible remuneration: which you can allocate to health insurance, meal vouchers, childcare vouchers, and transport cards.
• You will be able to enjoy a 70% discount on all UAX degrees, both for yourself and for first-degree relatives.
• Take advantage of all the services and benefits of working on a university campus
• Enjoy the Be Healthy plan with numerous activities for employees.
• Discount

At UAX you will find:

In UAX you will

• Continuous professional growth: We
• Impact and purpose: Each project has a clear purpose: to improve people's lives through education and innovation.
• A close, collaborative, and demanding culture: You will work with committed and professional teams, in an environment that values excellence without losing sight of closeness and camaraderie.
• Prestige and institutional solidity: You will be part of a leading university, recognized for its academic quality and its transformative approach.