AM Server

TITLE: Server

DEPARTMENT: Food & Beverage

REPORTS TO: Restaurant Manager

1. SUMMARY:

The main function of the Little America Hotel Fine Dining Server is to ensure that a high level of customer service is consistently delivered in our Restaurant.

2. TASKS:

• Menu knowledge – must know the basic ingredients in all menu items and standard preparation methods, specials and soups of the day.
• Maintain professionalism in demeanor/body language at all times.
• HSI knowledge – ability to ring in order in a timely fashion. Accuracy is

  imperative.

• Deliver guest order with accuracy, ensuring that all accompaniments are there.
• Friendliness – must portray a sense of hospitality and attentiveness.
• Pre-bus – maintain clean tables, follow steps of service method.
• Solicit guest feedback regarding food and service.
• Willingness to assist in other areas, if required.
• Maintain a clean, organized and sanitized work area. Complete daily side work duties.

3. PHYSICAL DEMANDS:

• Ability to support oneself in an erect and/or completely upright position for a prolonged period of time.
• Ability to substantially press against something with a steady force in order to push forward, downward or outward, and to exert a considerable force in order to draw, drag, haul, or tug objects in a sustained motion
• Ability to raise substantial objects from a lower to a higher position, or move objects horizontally from position to position.