Amazon Appeals Manager
About us
At Mr. Jeff AMZ, we have been helping Amazon sellers reinstate deactivated accounts and resolve account health issues for over 5 years.
We are growing quickly and are looking for an attentive and responsible Assistant Manager for Amazon Appeals to strengthen our team.
You will work closely with our senior Amazon account reinstatement specialist, who will act as your mentor and guide you through the basics of preparing appeals, analyzing cases, and understanding the Amazon appeal process.
Responsibilities
You will assist our appeal managers with Amazon reinstatement cases, including:
Preparing appeals for Amazon Seller Performance and other Amazon teams;
Analyzing Amazon notifications, client documents, and case details;
Communicating with clients in English, both in writing and by phone;
Contacting Amazon Support regarding ongoing cases;
Organizing case information, documents, and updates;
Working with the Amazon Seller Central interface.
We provide training on how to prepare appeals, so previous reinstatement experience is a plus but not required.
Requirements
English level B2 or higher, both written and spoken;
Basic understanding of Amazon policies and the Amazon Seller Central interface;
Strong attention to detail — this is a key requirement for the role;
Ability to work with written information and documents;
Responsible and organized approach to tasks;
Good written communication skills;
Willingness to learn Amazon appeal and reinstatement processes.
Will be a plus
Experience with Amazon seller accounts;
Practical knowledge of Amazon account suspensions and reinstatement cases;
Experience in customer support, account management, e-commerce, or written communication with clients;
Experience writing appeals, reports, or official letters in English;
What we offer
Сompetitive compensation, discussed individually based on the interview results;
Remote work format;
Support and mentorship from a senior Amazon account reinstatement specialist;
Professional growth in the e-commerce and Amazon field;
Support from experienced managers;
Opportunity to develop expertise in Amazon account reinstatement.
How to apply
Please send your CV and briefly answer:
What is your English level?
Do you have any experience with Amazon?
Have you worked with clients or written communication before?