Amazon Connect developer

An Amazon Connect developer at a financial institution like Citizens Bank builds and manages cloud-based contact center solutions, integrating AWS services like Lambda, Lex, and DynamoDB with banking systems to automate customer service workflows, streamline voice and chat routing, and secure customer data. Core Responsibilities Design and code complex contact flows using Amazon Connect. Build serverless integrations using AWS Lambda, API Gateway, and Amazon Lex for conversational AI and bots. …