Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Skill Required:

• 5+ years of hands-on experience with Amazon Connect.
  

• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
  

• Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
  

• Knowledge of Amazon Lex for chatbot and voice bot implementations.
  

• Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
  

• Experience designing and supporting enterprise-scale contact center infrastructure.
  

• Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
  

• Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
  

• Strong Java development skills; knowledge of Python and JavaScript is desirable.
  

• Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
  

• Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.