Job Title: Amazon Connect Engineer

Location

Toronto, ON

Work Mode

4 days hybrid

Skill Required

• 5+ years of hands-on experience with Amazon Connect.

• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.

• Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.

• Knowledge of Amazon Lex for chatbot and voice bot implementations.

• Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.

• Experience designing and supporting enterprise-scale contact center infrastructure.

• Ability to troubleshoot routing issues, call failures, and performance bottlenecks.

• Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.

• Strong Java development skills; knowledge of Python and JavaScript is desirable.

• Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.

• Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.