Amazon Connect Engineer II/III — Contact Center Platform

Join the team that keeps Mutual of Omaha's contact centers running — 30 call centers, real-time call routing, and the flows that connect every customer to the right place. This is a hands-on Amazon Connect role: you'll build and maintain the queues, routing profiles, and call flows our contact center agents rely on every day, working alongside a small, experienced team that's been running Connect for nearly a decade. We're looking for someone who genuinely knows Amazon Connect inside and out — …