Amazon Connect Technical Architect
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Summary
Gazelle Global Consulting is hiring an Amazon Connect Technical Architect in Central London to design and lead cloud-based contact center solutions on AWS — owning solution architecture, contact flows, IVR/routing design, integrations (Lambda, Lex, APIs, Salesforce, ServiceNow), analytics, and security for customer engagements.
Salary: £36,000 - 60,000 per year Requirements: AWS Solution Architect certification and real-world solution architecture experience Good understanding of the contact center technology landscape Proven knowledge of contact center technologies, including IVR, voice biometrics, NLP, CTI, ACD, call recording, and AI/ML automation Deep expertise in AWS services relevant to contact centers Experience developing Amazon Connect flows, AWS Lambda functions, and Lex bots Functional and technical underst…
