Ambulance Dispatcher - North Hills, CA

Job Summary:

We are seeking a skilled and dynamic Ambulance Dispatcher to join our team. The ideal
candidate will thrive in a fast-paced environment, exhibit excellent multitasking abilities, and
maintain high-quality customer service while coordinating non-emergency medical
transportation (NEMT). This position requires the intake, scheduling, assignment, and routing of
transportation services from various sources, including public, private, and healthcare facilities.
The dispatcher will oversee transportation requests, ensure timely deployment of appropriate
response vehicles, and review daily transport volumes to meet operational demand efficiently.

Key Responsibilities

• Transportation Coordination: Intake, schedule, and route non-emergency medical transportation requests, ensuring timely and efficient service.
• Dispatch Operations: Oversee and issue transportation assignments to suitable vehicles based on passenger needs, vehicle availability, and route optimization.
• Real-Time Monitoring: Track and monitor daily transport volumes, adjusting schedules and routing as needed to meet demand.
• Customer Service: Provide exceptional customer service, responding professionally and courteously to customer inquiries and resolving issues as they arise.
• Administrative Duties: Maintain accurate records of dispatch activities, including logs, vehicle reports, and scheduling changes, in compliance with company policies and state regulations.
• CAD System Proficiency: Utilize Computer-Aided Dispatch (CAD) software to manage routing and dispatch operations efficiently, ensuring the timely delivery of services.
• Collaboration: Communicate with drivers and management to ensure service standards are met and operations run smoothly.