Ambulance Transport Operations Manager

Ambulance Transport Operations Manager

ROLE AND RESPONSIBILITIES

• Direct daily IFT operations in Oregon including ALS, BLS, CCT, and discharge services
• Monitor timekeeping for accuracy and submit for payroll
• Monitor daily transport volume, unit utilization, and SLA compliance
• Coordinate with third-party dispatch to ensure efficient call handling and response
• Oversee configuration and maintenance of operational systems including ImageTrend Elite, Kiteworks, Fleetio, and NinthBrain Suite
• Develop and edit standard operating guidelines
• Coordinate with supply & fleet manager to ensure equipment and inventory levels
• Maintain relationships with community partners
• Monitor daily and monthly revenue projections, collection rates, and revenue per transport
• Work with the third-party billing company (Systems Design) to ensure timely and accurate billing, and monitor collection performance and payer mix
• Pull and analyze billing reports (Annual Collection Statistics, Charge Status, Level of Service Summary, Month End Summary, AR Aging)
• Develop financial models for staffing scenarios, new service lines, and contract opportunities
• Determine and manage optimal staffing levels and shift structures based on call volume, financial targets, and 24/7 coverage requirements
• Develop job postings, conduct interviews, and make hiring recommendations
• Oversee clinical KPI tracking and performance improvement
• Monitor chart completion and validation rates to ensure documentation meets state/billing requirements
• Ensure compliance with EMS regulations
• Monitor/develop dashboards to track volume, revenue, KPI’s, QA/QI, trends, and reporting
• Develop training materials, coordinate ongoing clinical training, and track education for transport staff
• Staff the ambulance or discharge as needed

REQUIRED QUALIFICATIONS AND SKILLS

• 3+ years of progressively responsible EMS operations or management experience
• Demonstrated experience managing P&L, budgets, and financial reporting
• Experience with Microsoft office 365 tools
• Strong organizational, communication, and time-management skills
• Ability to work well within a team and adapt to ongoing changes
• Experience with EMS billing, payer mix analysis, and revenue cycle management
• Proficiency with EMS technology platforms (ePCR systems, scheduling software, fleet management tools)
• Strong analytical skills — ability to interpret financial data, identify trends, and make data-driven decisions
• Experience developing and managing hospital transport contracts
• Valid driver's license with clean driving record

PREFERRED QUALIFICATIONS AND SKILLS

• Active Paramedic certification (or higher)
• Bachelor's degree in Healthcare Administration, Business, or related field
• Experience managing multi-state EMS operations
• Familiarity with ImageTrend Elite, NinthBrain Suite, Fleetio, and/or Kiteworks
• Experience responding to RFPs and developing service proposals
• Knowledge of CMS ambulance billing codes and reimbursement structures

BENEFITS

• 401(K) matching
• Health, Dental, life, and accident Insurance
• Vision stipend
• Life and Accident Insurance
• Paid Time off
• Employee assistance programs
• Adoption assistance
• Education Scholarships