Ambulatory Care Administrative Coordinator 2
Job Summary:
The Administrative Coordinator will be responsible for a number of operational functions to ensure smooth administrative operations of the Hepatology home team. The main job responsibilities will include scheduling and liaison for procedures, daily review of work queues , review of the clinic and procedure schedules to maximize provider productivity, liaison with the Contact Center team , endoscopy unit and central authorization team on escalations and will be actively engaged in daily huddles, PDSA and other operation improvement activities.
Key Responsibilities
% of time | Essential Function (Yes/No) |
Key Responsibilities (To be completed by Supervisor) |
40 | Yes | Coordinates daily clinic activities and monitors workflow of administrative services including patient registration and authorization, referral coordination, medical records storage and maintenance. |
10 | Yes | Troubleshoots day-to-day administrative and IT issues. Handles escalated issues seeking clinical input when appropriate. |
20 | Yes | Daily monitoring and active processing of procedure scheduling activities |
20 | Yes | Partners with the Contact Center and Home Team leadership to identify and implement improvement opportunities during daily huddles, PDSA and other standard events |
| 10 | No | Other duties as assigned. |
100% | (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) |
Knowledge Skills and Abilities (KSAs)
Please list:
| Knowledge, Skills and Abilities | Req / Pref |
| Minimum one year relevant experience | Req |
| Familiarity of clinic medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient care workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area. | Req |
| Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments. | Req |
| Strong communication skills; includes verbal, written and active listening. Ability to clearly and concisely communicate clinic rules and regulations. | Req |
| Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team. | Req |
| Proven organizational skills and the ability to effectively manage time and prioritize tasks. Takes initiative. Ability to meet tight deadlines and manage several projects simultaneously, respond rapidly to conflicting priorities, and handle tasks with high degree of accuracy. | Req |
| Ability to perform all commonly applicable functions in word processing and spreadsheet software. Skills in data management. Ability to use relevant healthcare and clinic operations information technology, including billing systems and medical record documentation. | Req |
| Data analysis, research, and reporting skills. | Pref |
| Optime and Cadence proficiency | Pref |
| Knowledge of GI procedures | Pref |
Education, Licenses and Certifications:
Education | Req / Pref |
|---|---|
| Bachelor's degree in related area and 1+ years of related work experience; and / or equivalent experience / training. | REQUIRED |