Americas Operations Manager (Pearland)

The Americas Operations Manager, known as the Department Manager, is responsible for the successful execution and operational health of the current business and current backlog. This role translates organizational strategy into effective operational execution and ensures that current commitments can be delivered safely, efficiently, consistently, and profitably.

The Operations Manager owns the field operations engine of the organization, including workload, processes and improvements, staffing, field leadership, resource allocation, and operational problem solving.

Responsibilities\:

Operational Execution

• Ensure current projects and commitments are executed safely, efficiently, and to expectations.
• Maintain visibility into current and near-term project workload versus operational capacity and address as needed.
• Identify operational risks well before they become execution failures and develop systems and process to mitigate.
• Establish and maintain an effective and consistent operating rhythm across the organization.
• Ensure operational issues are addressed with appropriate ownership and follow-through.

Workload & Resource Planning

• Partner with the execution manager to assure lock in step execution as well as a singular unified front.
• Maintain accurate visibility of current and near-term workload and the staffing/execution plan to accomplish the work.
• Evaluate operational capacity against anticipated growth and strategic direction from the director.
• Coordinate resource allocation across projects and regions.
• Own regional operation consistency. Meaning, regardless of region, operating philosophies and procedures should mirror each other.
• Assure that resource teams are informed of the groups anticipated growth (Eqpt Group for trucks, trailers, etc; WFD for trainers and onboarding, etc).

Field Leadership

• Provide leadership and accountability for operations people supervisors.
• Establish clear expectations and accountability for field leadership through measurable goals and thresholds.
• Monitor superintendent performance and development, mentor their growth and hold accountability for success.
• Ensure field leaders have the resources and support necessary to execute successfully.
• Address operational performance issues promptly and consistently.

Workforce & Staffing

• Identify current and near-term workforce requirements.
• Integrate the Craft Development Manager to ensure workforce capability aligns with operational needs.
• Participate in hiring decisions for operational personnel.
• Balance workforce requirements against workload and organizational capacity.

Operational Improvement

• Identify recurring operational problems and ensure corrective action is implemented.
• Improve the organization's ability to execute consistently.
• Work with the Execution function to implement organizational improvements.
• Ensure new processes and standards are adopted in field operations.
• Prevent recurring issues from becoming normalized.

Customer & Project Execution

• Support effective stakeholder relationships throughout project execution.
• Ensure operational commitments are communicated, understood and fulfilled.
• Partner with project management, execution manager, and other functional leaders to resolve execution issues.
• Escalate issues that exceed operational authority or require strategic decisions.

Leadership & Accountability

• Establish a culture of accountability within operations.
• Address performance issues directly and constructively.
• Develop operational leaders and supervisors.
• Promote collaboration between operations, project management, craft development, and organizational leadership.