AMS & Data Performance Manager

Job Summary:

The AMS & Data Performance Manager is the key owner of the IASLC’s Association Management System (AMS), Fonteva and is responsible for system performance, data integrity, functionality, upgrades, and integrations. This position will also work closely with the Membership and Marketing & Communications teams to effectively use data to drive stronger business performance. The AMS Manager will analyze data, generate business insights, and translate findings into actionable recommendations to support membership growth, engagement, and marketing effectiveness.

This nonsupervisory, exempt position reports to the Chief Marketing and Membership Officer (CMMO) and works a hybrid schedule in our downtown Denver, CO office.

Essential Functions:

• Serve as the business owner and lead administrator of the IASLC’s AMS (Fonteva), in partnership with IT, ensuring system performance, data integrity, and alignment with membership and marketing business needs.
• Partner with the CMMO and functional leads to define and manage priority KPIs across membership acquisition, retention, engagement, and lifecycle performance.
• Analyze data to deliver performance insights and actionable recommendations that support leadership decision-making and drive membership growth, engagement, retention, and overall member value.
• Support regular performance reporting cadence (e.g., monthly/quarterly), ensuring data is translated into clear actions and measurable outcomes.
• Build and maintain dashboards and reporting frameworks aligned to departmental and organizational priorities.
• Partner with Marketing & Communications to track and analyze performance across campaigns, channels, and digital platforms.
• Analyze and report on global membership trends across regions, specialties, and career stages to support inclusive growth and engagement strategies.
• Generate and report on membership data insights, including analysis of trends, behaviors, segmentation, and lifecycle performance, to inform decisions and drive growth and retention.
• Ensure data integrity, accuracy, and consistency through proactive data management and validation processes, aligned with governance standards and in partnership with IT.
• Identify and implement system enhancements, new functionalities, and integrations, in collaboration with IT and external partners, to improve data capabilities and business performance.
• Support development of scalable data processes and reporting frameworks within Membership and Marketing initiatives.
• Document and improve data processes through automation and streamlined workflows.
• Support user training and documentation to ensure effective system adoption and usage.
• Serve as a cross-functional partner, working closely with Membership, Marketing, and IT to ensure alignment between system capabilities, data, and business needs.
• Documentation of processes related to AMS administration, reporting, and data insights.