Anaheim Branch Manager

Branch Manager

Title: Branch Manager Job Type: Salary Exempt

Department: Administration Location: Anaheim

Supervisor: Vice President

SUMMARY

As Branch Manager, you support and drive all aspects of branch operations (service, parts, rentals, and all administrative/operational processes) daily, while driving overall gross profit/profitability and building a sustainable, customer-centric organization.

Responsibilities:

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management's discretion.

• Plan, communicate, and execute a branch strategy that will achieve monthly, quarterly, and annual branch objectives/metrics

• Ensures the satisfactory completion of the day-to-day operations of the branch to include service, parts, rentals, and administrative processes

• Builds work relationships with staff to maintain a high level of customer service and support in a positive team-oriented environment.

• Ability to analyze and use operational information to create positive actions and results.

• Maintains thorough knowledge of market trends and conditions.

• Drive individual performance within the branch by developing measurable goals, defined processes, and accountability through coaching and ongoing performance management

• Staffs accordingly to meet operational needs

• Creates improved inter-departmental communication and processes within the branch to support sales growth

• Demonstrates the ability to form positive customer relationships through problem resolution, customer visits, etc.

• P&L accountability to include controlling expenses, loss time, identifying areas of improvement, and maximizing profitability to forecast/budget

• Strives for constant improvement and development of the branch by researching and developing new techniques and procedures to increase overall efficiency of operations

• Communicate, complies with, and enforces employee compliance with all company policies and procedures, including safety, accident reporting, and employee handbook guidelines