Analista de BackOffice Junior - Híbrido

Job Title: Customer Service Associate. What are we looking for: Primary skill - Fulfillment Operating Model - P2 . Designation: Customer Service Associate. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. Location: Sao Paulo.Skill Required Backoffice Fulfillment Operating Model P2 . Qualification High School Diploma GED . YOE 1 to 3 years. Lang Portuguese A2 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Building the fulfillment operating model for our clients including shaping the future structure of the organization including fulfillment capabilities of the organization creating performance management processes and KPIs..

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