Analyst, Client Experience & Optimization
Summary
Analyzes healthcare client operations, builds dashboards, and improves workflows to meet SLAs and reduce risks.
- Analyze operational data SLA performance and workflow trends
- Coordinate project plans and stakeholder readiness activities
- Coordinate risk based initiatives from intake through resolution
- Create and maintain process documentation SOPs and workflow maps
- Develop operational dashboards and KPI reporting
- Identify recurring risk patterns and recommend improvements
- Improve data quality and reporting accuracy
- Manage cross-functional workstreams
- Perform root cause analysis for operational gaps
- Support automation of manual reporting and tracking
- Validate route and track client impacting issues
Perks/Benefits:
- Health insurance
- Hybrid work schedule
- Paid time off