Analyst, Client Experience & Optimization
Summary
Analyze healthcare operational data, build dashboards, and optimize processes to improve client experience and reporting accuracy.
- Analyze operational data to identify trends and bottlenecks
- Build operational dashboards and KPI reporting
- Coordinate risk based operational initiatives
- Create and maintain process documentation SOPs
- Identify process gaps and recommend improvements
- Improve data quality and reporting accuracy
- Lead small initiatives
- Manage cross-functional workstreams
- Support audit and performance guarantee readiness
- Support reporting automation for efficiency
- Validate route and track client impacting issues
Perks/Benefits:
- Health insurance
- Hybrid work schedule
- Retirement plan