Analyst, Client Experience & Optimization
Summary
Analyzes client intake data, workflows, and SLAs to improve operational efficiency and reporting accuracy for a healthcare technology company.
- Analyze intake volume issue categories SLA performance and workflow trends
- Conduct recurring trend analysis and root cause identification
- Coordinate cross functional workstreams and project plans
- Coordinate risk based operational initiatives from intake to resolution
- Create process documentation SOPs and workflow maps
- Develop and maintain operational dashboards and KPI reporting
- Identify manual or inefficient processes and propose improvements
- Improve data quality and reporting accuracy
- Lead small initiatives
- Support automation of manual reporting and tracking processes
- Support cross functional planning problem solving and readiness activities
- Validate route and track client impacting issues
Perks/Benefits:
- Health insurance
- Hybrid work schedule
- Paid time off
- Retirement plan