Analyst, Commercial Loans Enforcement

We are hiring an Analyst, Commercial Loans Enforcement!

Reporting To:

Senior Director, Commercial Loans Enforcement

Full-Time/Part- Time:

Full-time

Posting Date:

August 31, 2026

Closing Date:

September 21, 2026

Salary Range:

$55,000 - $65,000

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:
Office Location:

8.3
Toronto
Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Analyst is responsible for providing administrative support and collections duties for the enforcement team with timely follow-up on delinquent payments and other arrears due by Borrowers to ensure monthly mortgage commitments are made as due. Will participate in all aspects of commercial mortgage default accounts, including tax payment arrears, monthly arrears reporting and processing of expenses incurred in default loans administration.

How you will contribute:

Review monthly bank reports to identify payments outstanding or returned by the bank
Monitor mortgage payment returns, assist in collecting on outstanding accounts, resolve return payments and identifying potential defaulting loans
Contact Borrowers for payment arrangements for outstanding funds and re-present pre-authorized payments within time frames set in department procedures
Issue initial and secondary demand letters for delinquent accounts within time frames set out in the department procedures
Update FN's mortgage administration system (Optimus) with actions taken to resolve collections
Verify that realty taxes and insurance are up to date on delinquent accounts
Corresponding with Borrowers to obtain financial information, rent rolls, and operating statements
Verify costs incurred in administration of default loans with accounting spreadsheets to invoice matching
Preparation of cheque and wire requisitions; deposit cheques; track monthly expense
Assist in preparation of Arrears and Discharge Statements
Complete various Arrears/Delinquency reports for Management, Investors and CMHC Assemble security documents and information packages to be sent to solicitors and various 3rd party professional consultants
Complete Requests for Approval for Legal Action
Monitor and report on fees and expenses of all external service providers
Assist in updating departmental procedures manual and document templates
Maintain and organize Collections and Default filing systems
Assist with internal and external audits
Liaise with numerous First National departments to assist in outstanding items on default files Special projects and other duties as assigned by Management

The experience you need:

Post secondary education or equivalent work experience required
Strong computer skills - proficient in Microsoft Office applications, including Word and Excel
Proven organizational skills and demonstrated ability to prioritize and multi-task
Strong communication skills, verbal and written, with a confident and assertive telephone manner
Commercial mortgage underwriting and loan servicing experience an asset
Ability to work and collaborate effectively with internal and external stakeholders
Attention to detail

Working Environment and Physical Demands Analysis:

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
Occasionally attend out-of-office meetings and industry functions

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Hybrid working environment
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

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