Analyst - Cybersecurity (Security Administration)

Location: Krakow, Poland (Hybrid)

Type: Full time

Shift: Monday to Friday – 2:00 PM to10:00 PM

Position Summary

The Analyst - Cybersecurity (Security Administration) is responsible for supporting day-to-day identity and access administration activities across the organization. This role ensures users receive appropriate access to systems and resources in accordance with established security policies, approval processes, and service-level expectations.

The analyst works closely with Identity & Access Management (IAM), application teams, infrastructure teams, and business stakeholders to fulfill access requests, troubleshoot access issues, and support identity lifecycle processes.

Key Responsibilities

• Process user access requests, modifications, and removals in accordance with established IAM processes and approvals.

• Administer Active Directory accounts, security groups, distribution lists, and related access.

• Support user onboarding, transfers, terminations, and other identity lifecycle events.

• Perform manual provisioning and deprovisioning activities for applications and platforms that are not fully automated.

• Investigate and resolve access-related incidents, service requests, and provisioning failures.

• Validate appropriate approvals before granting or modifying access.

• Support mailbox, group, and application access administration as required.

• Monitor assigned ServiceNow requests and incidents to ensure timely completion within established SLAs.

• Escalate provisioning failures, system issues, and access exceptions to the appropriate engineering or application teams.

• Support periodic access reviews, audits, certifications, and remediation activities.

• Maintain accurate documentation and evidence for access changes when required.

• Follow established security standards, procedures, and segregation-of-duties requirements.

• Identify opportunities to reduce manual processes through automation and process improvements.

• Maintain knowledge articles, operational procedures, and support documentation.

• Collaborate with global IAM and Security Administration teams to provide consistent access administration services.

Technical Skills

Experience or working knowledge in:

• Active Directory

• Microsoft Entra ID / Azure Active Directory

• Microsoft 365 / Exchange administration

• ServiceNow

• Security groups and Distribution Lists

• User provisioning and deprovisioning

• PowerShell or other scripting/automation technologies

• Access certifications and audit support

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline, or equivalent professional experience.

• Experience supporting Identity & Access Management, Security Administration, IT operations, or a related technology function.

• Understanding of identity lifecycle processes including joiners, movers, and leavers.

• Familiarity with access control principles, least privilege, and security governance.

• Strong troubleshooting and analytical skills.

• Ability to manage multiple requests and priorities in a high-volume operational environment.

• Strong attention to detail and ability to follow established security procedures.

• Effective written and verbal communication skills.

• Ability to work collaboratively across technical and business teams.

Key Competencies

• Customer and service focus

• Ownership and accountability

• Attention to detail

• Problem solving

• Prioritization and time management

• Security and risk awareness

• Process discipline

• Collaboration and communication

• Continuous improvement mindset

Benefits:

• Private medical care

• Hybrid working

• Work From Home Allowance to support remote working expenses

• Cafeteria platform

• MultiSport card

• Life insurance

• Free coffee and tea

• Integration events

• Parking spaces

• Sponsorship for professional certifications and conferences

• Modern office with facilities such as Xbox and foosball table