Analyst - Data Science
Summary
Builds and optimizes data-driven models for contact center operations using AI agents, queueing theory, and statistical techniques while collaborating with engineering teams.
- Analyze service performance and identify optimization opportunities
- Apply queueing theory and statistical techniques
- Build reproducible analytical workflows
- Collaborate with data engineering teams
- Design KPIs and measure project performance
- Develop mathematical models for contact center operations
- Manage priorities in Agile projects
- Produce documentation and present findings
- Use AI agents to distribute data
- Visualize data and communicate insights