Analyst, DevOps Engineer – Service Management Group

About this role

You can work with us at one oftopFinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing aboutquarterof all the world’s money under management. BlackRock isglobalbut close-knit team of individuals who share a common goal of providing thevery bestpossible levelof support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

An individualselected inthis position will have the chance to define relationships with IT teams across the globe and will be exposed to many different applications and technologies used atBlackRock,resulting in an overarching view of how functional teams and technology work together to deliver services to end users.

Team Overview

We are a team with wide and varied stack and abilities, butwe’reparticularly interested in meeting people with skills in some of the following: Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure and Google.

Who we are looking for

An Incident and Problem Manager to join the Service Management team. A person who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents. This role involvesidentifyingtrends and being a problem solver witha proficiencyin quickly learningnew technologiesand proprietary systems.

A successful candidate willbe responsible forend-to-end management of incidents through leading, driving,facilitating, and chairing all incidents including investigation activities, meetings, and conference calls Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed.

Qualifications

• Requirement to work on weekends (Saturdays and Sundays).
• Requirement to start work during early hours at 6:30AM SGT
• 2+ years’ experience in the role of Incident Manager
• Is familiar with industry standard Incident and Problem Management practices.
• An understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leveragedata driven analytics tools.
• Understanding of operating within an ITIL framework
• Previousexperience working in the Financial Services or Technology industry.
• Scripting or basic development language skills to automate common tasks.
• Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization.
• Excellent organizational skills, and attention to detail.
• Self-advised, effective at prioritization and takes full ownership of responsibilities and is a diligent teammate.
• Adaptive individual, able to multi-task and adjust in a fast-paced environment.
• Experience with any of the Incident Management tools like ServiceNow, Remedy etc.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock| LinkedIn:www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.

We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.