ANALYST

We are a US-based client servicing firm specializing in mortgage and lending operations. We support our US clients with end-to-end loan servicing and processing, including bridge loans, and maintain a high standard of operational quality, data accuracy, and client communications. The Loan Processing & Servicing Analyst will work on a night shift to align with US time zones and will be responsible for processing and servicing mortgage loans and bridge loans, coordinating with internal and external teams, maintaining loan files, and performing data entry tasks with high accuracy.

• Process and service mortgage loans and bridge loans: setting up new loans, verifying documentation, inputting borrower information, and monitoring conditions and timelines.
• Coordinate with Client internal teams, third-party vendors, and US client contacts via email and telephone to provide updates and gather required information.
• Maintain loan files in the systems and ensure data accuracy, completeness, and compliance with investor/institution guidelines.
• Perform data entry tasks with high accuracy, including typing borrower details, uploading documents, tracking statuses, and updating spreadsheets and internal reporting.
• Use Microsoft Excel, Word, and PowerPoint to prepare reports, presentations, and documentation for the US client and internal stakeholders.
• Respond to and log inbound client calls, perform outbound calls as required for follow-up, clarifications, document collection, and status updates.
• Work night shifts to align with US time zones and maintain strong productivity, accurate output, adherence to SLAs, and the ability to multitask in a fast-paced environment.
• Assist in ad-hoc projects, process improvement initiatives, and cross-functional work as required by management.

• Bachelor's degree (preferably in Finance, Business, IT, Commerce, or a related field) or strong academic background.
• Proven proficiency in Microsoft Office suite: Excel (advanced functions, pivot tables, charts), Word, and PowerPoint.
• Excellent typing skills and data-entry accuracy (attention to detail, minimal error rate).
• Excellent verbal and written communication skills in English (able to handle US-client interactions, telephone calls, and professional email communication).
• Familiarity or strong interest to learn quickly in mortgage loan servicing and processing domain, including new loan set-up, documentation, escrow, payoffs, etc.
• Understanding or willingness to learn about bridge loan processing (short-term loans bridging to permanent financing).
• Ability to work night shift schedule, meet deadlines, multitask, prioritize effectively, and maintain a high level of accuracy under pressure.
• Strong organizational skills, process-driven mindset, ability to follow checklists and standard operating procedures.
• Good interpersonal skills and the ability to collaborate across teams and with external partners.