Analyst - Disputes

Job Title:

Analyst - Disputes

Work Type:

Permanent

Location:

DLF Downtown, Sector 25A Phase 3, Block 4

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Key tasks; accountabilities and challenges of this role

o Owning complex customer requests and issue end to end.

o Deliver first point resolution for the customer in line with the operating procedures.

o Case Management of disputes from receipt, to raising a chargeback

o Triage and interpretation of requests incoming customer requests to determine if enough information has been provided, or whether more info is required from the customer

o Adherence to VISA scheme conditions

Essential capabilities

o Open to work in a 24x7 environment.

o Experience in handling voice process in customer facing role.

o Excellent verbal and written communication skills to effectively interact with stakeholders at various levels.

o Attention to detail.

o Strong analytical and critical thinking abilities to access the impact of process changes and call out with relevant stakeholders prior to implementation.

o Ability to work collaboratively with cross-functional teams to understand their business needs and translate them into solutions

Experience

o 4+ years of overall experience in Banking Operations in which 18 months of experience in managing Disputes preferably in Australian market.

o 18+ months of experience in handling voice process in customer facing role.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India