Analyst I, Middle Office Service Delivery

SUMMARY
The Analyst I, Middle Office Service Delivery is responsible for the support of the post-execution life cycle of trade, security, and cash activities of an assigned set of separately managed accounts or other investment products accurately and timely.

KEY ACCOUNTABILITIES
OPERATIONS

Processes client trading activity daily, as applicable, to a specific task or client requirement; Understands and processes activities within the established department guidelines.
Identifies and resolves discrepancies, with assistance from colleagues.
Provides reporting timely and accurately and appropriately escalates to client or assistant manager, if needed.
May assist in the onboarding of new client relationships and portfolios.
May participate in user acceptance testing, departmental documentation, and strategic initiatives of the departments, as needed.

WORKING RELATIONSHIPS

Contact with members of team and internal teams regarding follow-up on inquiries, open workflow, etc.
Acts as client contact and liaison for day-to-day middle office activities for assigned accounts.

May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree or equivalent.
1+ years of experience in a related field.

Equivalent education and experience will be considered.

KNOWLEDGE

Middle Office or Back Office processing.
Microsoft Office Suite.
Adobe Acrobat.

SKILLS AND ABILITIES

Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly, and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.