Analyst II, Technical Support

I. Job Summary Under general supervision, configures and installs moderately complex software for IT users' desktops and mobile devices. Provides intermediate technical support (through Tier 2) for software and hardware of end-user computing. Provides troubleshooting to readily identify problems and/or technical issues and escalates to appropriate staff for resolution. II. Essential Duties and Responsibilities Provide reliable, customer focused IT support to market and corporate users through …