Analyst III, Technical Support

I. Job Summary Under minimal supervision, configures and installs complex software for IT users' desktops and mobile devices. Provides advanced technical support for software and hardware of end-user computing. Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution. II. Essential Duties and Responsibilities As Digital Field Analyst, serve as the trusted IT resource responsible for bu…