Analyst, IT, Aurora
Nutrien Analyst, IT, Aurora
What You'll Do:
- Follow all Nutrien Safety, Health, and Environmental practices from both a company and site-specific perspective
- Communicate with end users at different levels of technical expertise and correctly identify the technical issues and corrective actions required
- Help identify solutions for continuous improvement to IT services and/or processes
- Maintain the departmental inventory system and keep network and PC support supply needs fulfilled
- Research, implement, and test new technology independently or as part of a project group
- Create and update client assistance and technical documentation
- Provide basic workstation, server, network, and phone system administration and monitoring as needed in a backup capacity
- Complete user requests through the IT ticketing system (ServiceNow)
- Perform hardware and software installation, inventory, and licensing
- Install network hardware in industrial settings, including plant and mining environments, such as multiple flights of stairs, mining equipment, and draglines
- Be part of the team that designs, implements, improves, and supports a global network environment, including routers, switches, firewalls, and wireless controllers
- Perform problem isolation and resolution of network issues
- Act as a Tier 3 escalation contact for network issues
- Collaborate with network architects on business-critical projects and initiatives to optimize the enterprise network
- Maintain all local area network infrastructure at assigned Nutrien sites, including fiber optic cable, CAT6, indoor and outdoor wireless, and private LTE
What You'll Bring:
- Related technical or college certificate (two-year program) or three years of related practical experience in the InformationTechnology Field or a Four Year Degree from IT field preferred
- Experience with Cisco & Meraki wireless solutions
- Knowledge of Networking and Wireless standards
- High-level understanding of dynamic routing protocols such as BGP, EIGRP, and OSPF
- Ability to analyze networking problems and determine a course of action for remediation
- Practical meaningful experience in large-scale networking engineering and operations preferred
- Ability to handle inter-personal communications is required - position will have daily contact with all levels of employees as well aswith outside vendors
- Ability to handle multiple duties simultaneously while adjusting for interruptions and other unplanned work, e.g., special projects
- Ability to work with minimal supervision
- Advanced verbal and written communication skills are essential
What You'll Get:
- Purpose-Driven Work – Make an impact as part of a global team feeding the future and support farmers locally and around the world
- Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
- Grow Your Career – Tuition assistance for future education and ongoing learning and training opportunities for career advancement pathways across the organization
- Support When it Matters – Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
- Thrive in a Strong Culture – Guided by our core values we put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment