Analyst

A day in the life of a Murphy IT Analyst/ Support Engineer

• Collaborative working both within the IT department and wider business for items including supporting new service go lives and project delivery.
• Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed & closed in line with SLA & Service Desk processes.
• Visit Site when required to setup IT equipment & ensure that all IT sites setups are consistent & to the required standard and delivered according to the set KPI.
• Certify that all office IT equipment is delivered and collected from user to support agile working.
• Ensure All Site IT systems & equipment i.e. switches, wireless access point are setup to the required standard, updated where applicable, fully documented & where applicable, asset tagged & tracked in the IT Asset Database.
• Supporting core systems within the desktop and mobile environmentalon with users and the business in the deployment of company mobiles and mobile devices.Along with the deployment and ongoing support of Teams rooms VC suites across the business.
• Assist IT Management in ensuring that IT department procedures & policies are followed.
• Attend and engage in regular IT departmental & technical meetings to check on departmental achievements & issues, projects progress etc.
• Keep all applicable IT Server rooms, workshop areas and project site deliveries tidy & free from safety hazards & that any requirements or issues are Informed to IT management.
• Seeks to understand business needs and demonstrate creative ways to improve IT processes.
• Undertake any reasonable duties expected of you.
  
  

Still interested, does this sound like you?

• Previous exposure in a Technical Operations role or equivalent
• Previous experience as a hands on Support Engineer, desk side
• Practical experience of Site IT delivery and support
• Excellent customer engagement, organisational skill and good patie