Analyst
NewBe an early applicantThe Role
Working as an integral part of the Application Operations team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability.
You will have …
Proven track record of excelling in a busy delivery environment
Excellent organisational, troubleshooting and problem-solving skills
Strong communication skills – written and verbal
Ability to grasp new concepts and learn quickly
Familiarity with ITIL concepts and associated best practice
Experience of one or more industry standard ITSM tools
Ability to work effectively as part of a team or on own initiative
You may have …
Intermediate knowledge of MS Desktop and Server operating systems
Intermediate knowledge of SQL scripting and/or PowerShell scripting
ITIL Foundation certification
Experience of supporting bespoke software solutions
First-hand experience of incident management & request fulfilment in an Application Support/2nd line context
Release & Deployment experience
Experience of Jira Service Management
Experience of producing management information/reporting for senior management
Service Management experience