Analyst, Lock Desk

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

The Lock Desk Analyst plays a crucial role in the daily operations of the Secondary department by assisting with various functions such as reviewing rate sheets, conducting pricing audits, and handling lock requests. In addition to these responsibilities, a lock desk analyst is also tasked with managing extensions, processing loan parameter change requests, and facilitating re-locks as needed.

Responsibilities

• Audit the pricing system daily to ensure the accuracy of published rates.

• Ensure all pricing-related data is accurately entered and maintained.

• Review and verify lock requests received by the lock desk.

• Handle lock maintenance requests such as extensions, re-locks, updates, renegotiations, etc.

• Assist with pricing-related questions regarding policies, procedures, and investor guidelines.

• Assist with mandatory trade data preparation, execution, and input.

• Analyze and resolve operational issues associated with rate lock mismatches.

• Research pricing requests and update the system with required pricing changes.

• The Lock Desk Analyst is expected to maintain satisfactory attendance and report to work on time every day.

• Additional tasks as assigned.

Qualifications/Requirements

The candidate must be self-motivated, willing to ask questions, and interested in the secondary markets. Analytical skills and the ability to understand more complex numerical concepts are necessary, along with the following minimum attributes and qualifications:

• Bachelor’s degree (Economics, Finance, or other quantitative focus preferred)

• Ability to communicate effectively at multiple levels, both internally and externally

• Strong professionalism, ethics and character

• Should exhibit a willingness to learn and ask questions.

• Problem solving skills.

• Critical Thinker with strong aptitude and reasoning problem solver.

• A Strong sense of urgency is needed for this position.

• Ability to work under pressure is an essential function of the job.

• Self-motivated with the ability to work independently.

• Good oral and written communication skills.

• Availability for later hours and rotating schedule as needed by the business.

By the numbers:

We've funded over $110 billion in loans (more than any other fintech in the US!)

Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:

• Banking Tech Award USA (2026): Best LendTech Solution

• Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year

• NerdWallet Best of Award (2026): Best for Home Equity Loans

• Fintech Breakthrough Award 2025: Best Lending Innovation

• Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

• Yahoo! Finance (2025): Best Online Mortgage Lender

• Money Magazine (2025): Best for fast closing

• Forbes (2023): Best Online Mortgage Lender

We're building the future of home finance — and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.