Analyst Network Tech/Analyst Network Tech Sr (2 positions)

CORE INFORMATION •Title: Analyst NetworkTech / Analyst Network Tech Sr •Job Code:9289 / 9290 •FLSA Status: Exempt EDUCATION •Associatesdegreein ComputerInformation Systems,ComputerScienceorequivalent major andtwo (2)yearsofwork experienceincomputerhardware maintenance with work experience installing and supporting software such as: Windows Operating System, Microsoft Office Suite, Active Directory, etc. OR •BachelorsdegreeinComputerInformationSystems,ComputerScience, orequivalent major. (Required) EXPERIENCE •Analyst Network Tech:2Years+experienceincomputerhardwaremaintenanceandhands-onworkexperienceinstalling, supporting, and utilizing software such as: Windows Operating System, Microsoft Office Suite, Active Directory, etc. (Required) •Analyst Network Tech Sr.:6Years+experienceincomputerhardwaremaintenanceandhands-onworkexperienceinstalling, supporting, and utilizing software such as: Windows Operating System, Microsoft Office Suite, Active Directory, etc. (Required) LICENSE/CERTIFICATIONS •CompTIA A+ or Microsoft MCSA / MCSE certification (Preferred) ESSENTIAL RESPONSIBILITIES •Performs the analysis of Network issues associated with PC/LAN hardware, software, network, email, applications, tele-communications, Internet, and Unix applications. •Performs the analysis of IT related-issues associated with PC/LAN hardware, software, network connectivity, email, applications, telecommunications, and account management. •Understands and applies detailed technical standards, procedures and methodologies to problem solving. Resolves custom requests by analyzing problems and identifying appropriatesolutions. •Demonstrates competence at failure analysis of computer hardware / softwareissues. •Performs the setup, installation, and/repair of microcomputer hardware and software. •Performs Local Area Network (LAN) fileserver administration duties asassigned. •Determines the source of LAN hardware, softwareproblems, and account access issues. OTHER RESPONSIBILITIES •Serve on rotational, off-hour duty support for IT Technical Assistance Center / HelpDesk •Qualify and hold ERO/Storm Crew IT Support Analyst position. •Accept outage position, asneeded. •Assists employees with administration of cellular devices and cellularservices. •Supports customers with company-provided MAC devices. •Develops and maintains the latest technical skills to ensure high quality support for STPemployees. •Accept position on the IT Business Continuation Plan(BCP), as needed. SPECIAL SKILLS, KNOWLEDGE AND QUALIFICATIONS •Ability to obtain and maintain unescortedaccess. •Abilitytoresolveproblems;mustbecapableofthoroughresearch;abilitytoidentifyanddocumentpertinentfacts,developalternativesandsolutions. •Abilitytoorganizeworkeffectively,conceptualizeandprioritizeobjectivesandexerciseindependentjudgmentbasedonanunderstandingor organizational policies andactivities. •Ability to answer employee questions and communicate effectively verbally, by phone, in person and in writing to customers andco-workers. WORKING CONDITIONS Overtime, shift work, and alternate work schedules asneeded. Subject to callouts twenty-four hours per day seven days perweek. Occasional work in low temperature data centerenvironment. Travel may berequired. Continuous viewing of computer monitor may berequired. Mostly office environment. Occasional outside work, including technical field support. Ability to walk, climb stairs, kneel, and lift computer hardware. Fast paced, bullpen style office area PHYSICAL REQUIREMENTS Occasionally-From11%to33%oftheshiftspentinthisactivity:(Lifting>20lbs) Frequently-From34%to66%oftheshiftspentinthisactivity:(Standing,Walking,Sitting, Bending,Coordination(Eye,Hand,Foot)) MENTAL CAPACITY Frequently - From 34% to 66% of the shift spent in this activity:(Reasoning) Continuously-From67%to100%oftheshiftspentinthisactivity:(Reading,Writing,BasicMath,Visualizing,ProblemSolving) WORK ENVIRONMENT Occasionally-From11%to33%oftheshiftspentinthisactivity:(Outdoors, inallweatherconditions) Continuously - From 67% to 100% of the shift spent in this activity:(Indoors, office setting) SENSORY ABILITY Ability to DistinguishColor Ability toSee Ability toHear/Listen Ability toSpeak COMPETENCIES 15. CUSTOMER FOCUS: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 24. FUNCTIONAL/TECHNICAL SKILLS: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 50. PRIORITY SETTING: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. CORE COMPETENCIES ACCOUNTABILITY (FOCUSED CORE BEHAVIORS AND THE OZ PRINCIPLE): Takes ownership and personal responsibility for meeting commitments; successfully accomplishes work objectives and delivers business results; sets high standards of performance for self and others; accepts responsibility for mistakes; complies with established control systems and rules; holds self and teammates accountable to adhere to STP’s Focused Core Behaviors (Safety, Training, Procedure Behaviors, Condition Reporting Process, Emergency Response); accepts and provides feedback (both constructive and appreciative). In addition, Leaders accept joint accountability not only for their own issues, actions and commitments, but also those of their department; own decisions made by others in their organization; acknowledge performance gaps and failures to meet individual and/or department commitments (e.g., no late or improperly closed corrective action assignments), and take action to resolve them. (SEE IT, OWN IT, SOLVE IT, DO IT) (Lominger Competencies: 57. Standing Alone, 05. Business Acumen, 29. Integrity & Trust, 53. Drive for Results, 11. Composure, 02. Dealing with Ambiguity, 22. Ethics and Values, and 55. Self Knowledge) 42. PEER RELATIONSHIPS: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.