Analyst Senior, Application Maintenance & Support
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Summary
Senior product support analyst at FIS supporting Digital One Commercial clients of its internet banking, mobile banking, bill payment, and digital payment products. Handles complex client inquiries via phone, email, and portal, investigates root causes, and documents issues. Needs 5+ years of banking/treasury experience; PostgreSQL and AI tool knowledge are a plus.
Are you curious, motivated, and forward-thinkingAt FIS, youll have the opportunity to work on some of the most challenging and relevant issues infinancial services and technology. Our talented people empower us, and we value being part of a team that is open, collaborative, entrepreneurial, passionateand above all, fun.
About the team
FIS is seeking a seasoned Product Support Representative to support Digital business clients through internet banking, mobile banking, bill payment, andrelated digital products. This role supports Online Banking, Mobile, and Payment solutions within the Digital One Commercial organization.
What you will be doing
- You will work in a team environment supporting FIS Digital One Commercial clients via phone, email, and the client portal. You will handle complexinquiries, investigate root causes, and recommend solutions through analysis and research.
- You will manage multiple issues concurrently and, at times,serve as a subject matter expert, demonstrating knowledge across multiple FIS products.
- Provide in-depth product support to FIS clients by resolving incoming inquiries.
- Respond to client inquiries via telephone, email, and case updates.
- Research and recreate client issues; identify and document application and system interactions that support business processes.
- Apply interpersonal skills and product expertise to resolve daily client issues and support operational activities.
- Document client issues to support product quality programs and ongoing product development.
What you bring:
- 5+ years of banking and/or treasury management experience
- Internet Banking experience
- Strong analytical skills
- Organizational and time management skills
- Self-starter with proven ability to work independently
- Extremely comfortable working with computers and a variety of applications
- Excellent oral and written communications skills
- Strong problem-solving skills
Added bonus if you have:
- FIS core application experience
- Internet Banking and/or Mobile Banking support experience
- Knowledge of AI tools
- Strong knowledge of PostgreSQL and databases
- What we offer you:
- An exciting opportunity be a part of
- Worlds Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities FIS is your final career step!
Privacy Statement
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Sourcing Model
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