Analyst - User Support I

Key Duties:

Provide technical assistance and support for computer systems, software, and hardware.
Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
Guide remote users through the problem-solving process.
Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
Install computer peripherals and configure software for users.
Solicit and record feedback from end users about computer usage and IT support.
Requisition and track inventory for IT systems and software.
Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.

Required Skills, Experience, and Education:

High School Diploma
College Degree Preferred
IT Technical courses and certifications a plus
3+ years of experience with Microsoft Windows 10 operating systems.
Minimum 3 years of helpdesk, end user support, or related experience.
Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
Working knowledge of Marine specific systems and applications.
Knowledge of desktop\laptop\mobile hardware, network cabling, and wireless networking.
Knowledge of IT issue tracking and knowledge base creation process.
Excellent oral and written communication skills.
Strong problem solving skills with attention to detail.
Good organizational skills with aptitude for a structured work environment.
Ability to lift and move computer equipment up to 40 lbs.
Able to answer and work after-hours support calls.