Analytics Operations Manager

#LI-Hybrid

Schneider Electric is actively recruiting and interviewing for future position of Analytics Operations Manager who will be responsible for the onboarding, development, tactical management and strategic direction for our Philippines Hub Organization. Ultimately, this individual will help drive improvements to Customer Satisfaction by providing a high-quality professional service remotely to customers.

People Management

• Coaching and Developing existing Team Members
• Team level project design and management
• Managing Team headcount promotion pace and quantity
• Implementing and identifying Team Goals
• Identifying process failures and implementing process improvement measures
• Recruiting new Team Members

CSAT, Quality & Process Improvement

• Work with cross functional teams to suggest corrective actions, resolve issues and assist Process and Training Team to redesign processes where necessary.
• Creation, generation & publication of Business and Operations KPIs and related analysis and/or reports.

Stakeholder Management

• Handling customer escalations
• Presentation of Business Updates & Team Capability to new & potential projects
• Service Level Agreement Creation, Implementation, monitoring and Improvements (Business and Shared Services) Management.
• Understand organizational changes and ability to translates what needs to be done in a strategic sequence with alignment to the appropriate stakeholders